Welcome to Stonarts.D! To ensure a smooth and satisfactory shopping experience, please review our Buying Policies. These policies outline the terms and conditions related to purchasing products from our website, including information on product breakage, delivery, and our purchase protection guarantee.

1. Product Breakage and Delivery Responsibility

Breakage Disclaimer:
At Stonarts.D, we prioritize secure packaging and careful handling of all products. Despite these measures, some breakage or damage during transit may occur. We wish to inform you that Stonarts.D is not liable for any damage to products once they have left our premises and are in the custody of third-party delivery service providers.

Third-Party Delivery Responsibility:
We rely on trusted third-party delivery services to transport your orders. Any damage that occurs during transit or delivery by these external providers is beyond our control. Stonarts.D cannot be held responsible for such damages.

Handling Damaged Products:
We understand that minor damage during transit may happen. To accommodate this, please note the following:

• Expected Damage: Our products are made from natural and processed stone, which inherently involves some degree of variability in texture and appearance. Due to the nature of these materials and the processes involved in their handling, it is important to understand that up to 5% damage such as breakage and chipping upon arrival is an expected and unavoidable factor. This level of damage is accounted for in our production and delivery processes, reflecting the inherent characteristics of natural stone and the challenges associated with its transport. While we strive to minimize any issues, the natural variability and the physical handling of these materials mean that minor imperfections are a normal part of the product. We encourage you to consider this aspect when placing your order and plan accordingly.
• Usage of Damaged Pieces:

  We encourage you to make the most of any damaged pieces by utilizing them creatively for alternative purposes. For instance, the chippings and breakages can be used to cover small openings or imperfections in your installation. Additionally, our cladding and tile products are designed to be versatile, and many customers use broken pieces to create elaborate and unique designs. By incorporating these pieces into decorative patterns or as part of a mosaic, you can enhance the overall aesthetic of your space. This approach not only allows you to utilize every part of the product but also ensures that nothing goes to waste. Embrace the opportunity to incorporate these elements into your project, adding a personalized touch to your design.

• Additional Quantity Recommendation: To ensure you receive enough usable product, we recommend ordering 15% more than the total square footage you initially require.

2. 100% Purchase Protection Guarantee

What is Our Purchase Protection Guarantee?
At Stonarts.D, we are dedicated to providing a secure and satisfying shopping experience. Our 100% Purchase Protection Guarantee includes:

• Quality Assurance: We ensure the authenticity and superior quality of every product. Each item undergoes rigorous quality checks to meet our standards.
• Secure Transactions: Your payment information is processed through secure, encrypted connections to prevent unauthorized access or fraud.
• Trusted Shopping Experience: We are committed to delivering your order as described. If any issues arise, our customer support team is available to assist.
• Timely Delivery: We strive to dispatch and deliver your orders promptly within the specified time frame.

How Does Our Purchase Protection Work?

• Authenticity Guarantee: We guarantee the authenticity of all products. If you have concerns about authenticity, please contact us immediately for resolution.
• Secure Payment Transactions: All payment transactions are encrypted to safeguard your financial information.
• Customer Support Assistance: Our support team is here to address any concerns or queries you may have regarding your purchase.

3. Why Shop with Stonarts.D?

   • Experience: We have been in the business for over 50 years, bringing extensive experience and expertise to every product we offer.
   • Reliability: We are committed to delivering high-quality products and services for a reliable shopping experience.
   • Transparency: We maintain clear and transparent policies to keep you informed throughout your shopping journey.
   • Customer-Centric Approach: Your satisfaction is our priority. We work to address any issues promptly and efficiently to ensure your complete happiness with your purchase.
   • Direct Manufacturing: As direct manufacturers, we can offer you high-quality products at competitive prices.
   • Competitive Pricing: We are dedicated to providing the most competitive prices in the market, ensuring you receive excellent value for your investment.

   Thank you for choosing Stonarts.D. We appreciate your understanding of our buying policies and look forward to providing you with an exceptional shopping experience.